Returns, Refunds & Class Policies
At Nina Jo studios, every purchase helps support a creative community built around sewing, craftsmanship, and learning. Because many of our products are handmade or prepared specifically for each customer, our refund and return policies vary by product type. Please review the information below before making your purchase.
Event Tickets & Workshops
All event registrations, camps and workshops are final sale.
Your registration reserves a seat specifically for you, therefore tickets are non-refundable.
If you’re unable to attend, your registration may be transferred to another person. Please contact us as soon as possible, and we’ll gladly assist with the transfer. If a waitlist exists, we’ll also do our best to offer your seat to the next guest.
If we cancel an event, you will receive the option of:
- A full refund, or
- A credit or transfer to a future event.
Monthly Sewing Classes
Monthly sewing sessions reserve your seat for the entire month.
- Tuition is billed monthly and is due at the beginning of each month.
- Payments secure your spot and are non-refundable once the monthly session begins.
- Students who provide at least 24 hours’ notice may reschedule one class per month, subject to instructor availability.
- Missed classes without 24-hour notice are forfeited and are not eligible for refunds, credits, or make-up sessions.
- If Nina Jo must cancel a class, a make-up class or class credit will be provided.
Class schedules remain consistent throughout the month. Schedule changes may be requested prior to enrolling in a new monthly session and are subject to availability.
Handmade Products
Each handmade item is carefully crafted and inspected before shipping.
Due to the handmade nature of our products, we do not accept returns or offer refunds unless approved on a case-by-case basis.
If a return is authorized:
- The item must be unused and in its original condition.
- The customer is responsible for all return shipping costs.
- Original shipping charges are non-refundable.
Hardware & Supplies
Unused hardware, notions, and sewing supplies may be returned within 7 days of delivery.
To qualify for a return:
- Items must be returned in their original condition.
- Packaging may be opened; however, the product must remain unused.
- Buyers are responsible for return shipping costs.
- If an item is returned in a condition that reduces its value, the buyer is responsible for any loss in value.
Once the returned item has been received and inspected, any approved refund will be issued to the original payment method.
Sewing Kits
All sewing kits are final sale and are not eligible for refunds or exchanges.
If your kit arrives incomplete or you experience any issues with your order, please contact us. We’ll work with you to make it right.
Digital Products
Due to the nature of downloadable content, all digital PDF patterns and digital products are final sale.
Once a digital file has been purchased or downloaded, it cannot be refunded, returned, or exchanged.
If you experience difficulty accessing your files or believe you’ve received an incorrect download, please contact us and we’ll be happy to assist.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
Include your order number along with photos of the damaged item and packaging. We’ll review the situation and work with you to provide a replacement or another appropriate solution.
Refund Processing
If a refund is approved, it will be issued to your original method of payment.
Please allow 3-5 business days for your financial institution to process and post the refund to your account.
Contact Us
If you have any questions regarding your order, classes, events, or this policy, please contact us.
Nina Jo Sewing Collective
Email: Info@ninajocollective.com
Mailing Address:
857 Cibolo Valley Dr., Suite 228/260
Cibolo, TX 78108